To ensure the security of your account and our platform, 2FA is mandatory for all users. Please ensure that the email address associated with your account is reachable.

How 2FA Works

You will receive a One Time Password (OTP) at the email address that we have on file for you The OTP is valid for 10 minutes. If you miss this timeframe, you can click Request Another Code.

Remembering a Device

Once you’ve input your OTP code from your email, you will have the option to click Remember Me. This will remember the device, browser, and IP Address for 30 days. If any of those details change, it will prompt you for a new code.

Session Reset

Inside the Account Settings page in-app, there is a new Session Reset button. This will remove any remembered devices and also clear any active sessions, logging you out.

Please reach out to helpdesk@emailonacid.com for any questions or concerns.

The post Two-Factor Authentication (2FA) appeared first on Email on Acid.

The post How do I Downgrade my Subscription? appeared first on Email on Acid.

1. Click on the Username on the top right of the page, and click People.

2. While on the People page, you will see the Add User button on the right side of the screen.

3. At the top of the Add User page, there is a banner that notifies you that you are either out of seats or tells you how many available seats you have left. You will then select Add Seats.

or

4. You can then select the number of seats you want to purchase. The cost of the additional seats will vary depending on your subscription level.

The additional seats will be billed in either monthly/annual terms, depending on how your subscription is set up. For example, if you pay for your subscription once per year, then you will be charged upfront for the additional seats for a year. If you pay for your subscription on monthly terms, then the additional seats will be billed monthly as well.

If you have any more questions regarding adding seats to your account, please reach out to helpdesk@emailonacid.com for support.

The post How to Add User Seats appeared first on Email on Acid.

1. Click on your username in the top right, and click on People.

2. Click the dropdown next to Active Users, and choose Inactive Users.

3. All inactive users will display. Click on the inactive user you would like to reactivate.

4. Click Edit User.

5. Click Make User Active.

If the user has not been active for a while, you may also click Reset Password to assist in their login.

The post How to Reactivate a User-User Already Exists appeared first on Email on Acid.

If you would like this to be turned off, please send an email to helpdesk@emailonacid.com and our support team will help take care of this and share your subscription end date.

The post How to Shut Off Auto-Renewal appeared first on Email on Acid.

You can cancel your paid subscription at any time:

1. Log in into your account and click your name at the top right.

2. From the dropdown list select Plan & Billing

3. Click Cancel Subscription.

4. You’ll be asked to confirm cancellation, click Cancel my subscription.

5. Choose a cancellation reason, give us some feedback on your experience, and click Cancel Subscription. Your feedback is very much appreciated and helps us grow. So please take the time to share!

Steps to Cancel a Free Trial:

To ensure you are not charged at the end of your free trial, you must log in and cancel through your account. Your free trial is good for one week, or for five email tests. Your card will be charged automatically seven  days after the start of your free trial if not canceled.

1. Click on your account name in the upper right-hand corner, and choose Plan & Billing.

2. On your plan page, click Cancel Free Trial.

3. Click Cancel my subscription.

4. Choose a cancellation reason and give us some feedback on your experience with our platform. Your feedback is very much appreciated and is extremely helpful for us to grow. Then click Cancel Subscription.

You will receive a confirmation email letting you know your cancelation was successful.

Note: If you received a link from our sales team to set up your free trial without using a credit card, then you will not have an option to cancel the trial through your account. The trial will end on its own in 7-days, and you will not be billed.

Refunds:

Annual Subscriptions – If a Customer terminates at any time after the first thirty (30) days of signing up for a subscription, no refund will be provided, and if Customer terminates within the first (30) days, the termination will be effective at the end of the first thirty (30) days and Email on Acid will provide Customer a refund for the prepaid portion of the Services for the remaining eleven (11) months of the term.

Monthly Subscriptions – A Customer may terminate a monthly subscription at any time by logging into Customer’s account online and canceling Customer’s subscription; provided, however, that the termination will be effective upon the expiration of the applicable monthly term, and no refund will be provided for any such canceled or terminated subscription.

Please reach out to support at helpdesk@emailonacid.com for any questions.

The post How to Cancel a Subscription or Trial appeared first on Email on Acid.

To reactivate your subscription, follow the below instructions:

1. Click on your Account Name on the upper right-hand side of the Dashboard.

2. Click Plan & Billing from the dropdown options.

3. Select the plan you would like to renew.

4. Input Billing and payment information and click Checkout.

5. Check the boxes if you agree that this is a recurring subscription, and if you agree you have read and understood our Terms of service, then click Process Payment.

The post How to Re-Activate Suspended Accounts appeared first on Email on Acid.

1. Go to emailonacid.com, and click on Login.

2. Click on Forgot Password.

3. Enter your email address associated with your Email on Acid account, and click Submit.

4. You will receive an email with a link, click Reset Password to be directed to the reset password page.

5. Type in your new password, then confirm the password.

6. Once you have successfully reset your password you will see a green success sign.

The post How to Reset your Password appeared first on Email on Acid.

1. Click on your username, and click People

2. Locate the user you want to edit, and click any where by their name

3. Click Edit User

4. If you are editing a user, click Edit on any field and then click Done. To send a password reset email, click Reset Password, or to remove a user click Make user inactive.

The post How to Edit User, Reset User Password, or Deactivate User appeared first on Email on Acid.

Creating Folders

1. To start building your folders, click Projects from the navigation pane.

2. Click on the circled plus sign next to Folders, or click on the folder with plus sign

3. Type in the folder name, and click Create Folder. You will notice that once you have built one folder, you can nest sub-folders within. For example, you may have a folder for each months’ work, and add sub-folders for projects within those month folders by clicking the check box next to Nest under another folder.

Once a folder is created you can access it by clicking on the folder name to the right. Once in the folder, click on the three dots at the top or the right to add a subfolder, rename, move or delete the folder.

Moving Projects to Folders

Moving projects to folders is easy. Click on the circle in front of the project or click on the three dots to the right of the project, then click Move. Select the folder and click Move Project.

Professional and Enterprise accounts can assign users to folders.

The post How to Use and Manage Folders appeared first on Email on Acid.