• The device version, operating system, and/or application being viewed is different than the device version Email on Acid is using. To check, click here to view our current clients. This happens because different systems and versions have different ways of viewing code.
• Variant screen resolutions, scaling, and zoom. Depending on how an email is coded, the way a screen’s scaling and resolution is set could break apart/alter images and the email. Email on Acid sets our screens to 100% scaling and 100% zoom so that emails do not get altered by magnification settings. Different screen resolutions and sizes can also influence how an email renders.
• The email is taking too long to load, causing a screenshot capture prior to the full email loading. When this happens, you may see duplications, missing tables, cutoffs, misalignments, or no preview at all. To learn more about how the HTML size, image sizes and pixel height may impact your previews click here.

If you have checked these, but you still are seeing a difference, let us know. Email helpdesk@emailonacid.com and our team will help.

The post Why is My Preview Different on a Live Device? appeared first on Email on Acid.

HTML Size

Best practice is to keep your HTML size below 102KB. If your email size goes above this, you may begin to see issues with the speed your email is loading, and this could cause Email on Acid to return no previews for your test. Visit our blog to learn more about the impact of file sizes on email.

Image Size

Best practice is to have images under 200 KB. A simple way to check for this is to run the email through Campaign Precheck. If any images are large enough to slow down your email loading speed, you will get a warning message and can optimize the image.

Pixel Height

Best practice is to limit pixel height of the entire email to no larger than 5000 to 7000 pixels. Most web clients have pixel height limit of 7000, and some desktop and mobile clients have a pixel height limit of 5000. If an email is longer than this, it may get cut off at the footer or disclaimer. It could also render fully, but take an extended time to load, hurting reader engagement.

The post How do HTML Size, Image Size, and Pixel Height Impact Previews appeared first on Email on Acid.

To check links using a URL spreadsheet:

1. Ensure your Excel sheet is properly formatted:

• Place “URL” in the header of the column that contains your links
• Place the destination URL directly in the next column
• Make sure all links are in the same order on the spreadsheet as in the HTML
• Save in .csv, .xlsx or .xls format

2. Click Yes-Please Upload

3. Click Browse

4. Select the file, and click Upload

If your spreadsheet is formatted correctly, the Next button at the bottom of the screen will turn solid. Click Next to proceed with link validation. Click here to learn more about how to use the URL validation tool.

If there are no headings in the excel sheet for the URL, the page will not allow you to proceed. Make sure to double check that your column heading says URL.

If you click Next, but then receive an error that the URL in email does not match URL in spreadsheet, this means the links in the spreadsheet are not in the same order as in the HTML. Reformulate your spreadsheet and begin the process again.

The post How to Upload a URL Spreadsheet for Campaign Precheck URL Validation appeared first on Email on Acid.

1. Enter the Subject Line & choose your Email Client preference

2. If you want to adjust the clients you are seeing before running the test, click Edit Profile

You can then select or de-select any clients to make the previews of your choice, and click Done Editing.

3. Click Run Test

Preview screenshots from selected clients will be displayed, and you can click on any image for a closer view. Scroll up and down to move through the preview. You can click the left or right arrows to easily move through previews. If you want to go back to the preview overview, click the X in the upper right-hand corner.

When you are satisfied with the previews, you can share them with colleagues and managers for final review and approval!

1. Click the Share option

2. Click Copy to copy the share link

When finished, click next to go to your Campaign Precheck Summary.

The post Campaign Precheck Email Previews appeared first on Email on Acid.

To get started on collaboration, first either access your Campaign Precheck project from the Projects page, or start a new project. Click here to learn how to start a Campaign Precheck project. Navigate to the Email Previews step, and create a share link to your project. To learn how to create a share link, click here. 

The creator of the project, or any recipient of the share link, can now begin collaboration by clicking into any client preview. On the left, the preview can be given a thumbs up or a thumbs down. At the top, the collaborator can click on Add Comments.

Clicking anywhere on the preview will mark that spot for a comment, and a text box will appear to post the comment. Once a comment is entered, simply click Add Comment.

When comments are added, the project owner can go back into the project via the email received to notify of the comment, or directly through the project page. Any preview that has a comment will show a comment bubble, with the number of comments for that specific preview.

The project owner can click into the preview indicated, click on View Comments, and can then go through each of the comments. They can also reply to the commenter to keep a full history of changes.

If you are not currently a Professional or Enterprise account, click here to learn how to upgrade to get access to this feature.

The post Commenting and Collaboration appeared first on Email on Acid.

If your email passes the domain check you will see a green checkmark that says “Congrats, none of your domains are blocklisted!” If you see this you are good to go, and click Next to proceed to the next step of the Campaign Precheck.

If you have a blocklisted domain, you will see a red x stating “Some of your domains are blacklisted”, and see some details to the right of which was blocked.

If this happens, click the Details box to see more details on reasons for the domain blocking.

Once finished, click Next to move onto the next step within Campaign Precheck deliverability features.

The post Campaign Precheck Blocklisted Domains appeared first on Email on Acid.

• Blacklisted URLs in the email or its content.
• Misleading subject lines. Very image-heavy email content.
• Spelling and grammar issues.
• Missing unsubscribe link in the footer.
• Spam trigger words, subject line (too long or too short), or a sender email address that has been blacklisted

To start the Spam Test, check that the subject line appears as intended. Then click Run Spam Test. (Please allow time for the results to populate as it can take up to 30 seconds to display)

Once the spam test is complete, you will see the results on the right side of the screen. You will be able to see B2B, B2C, and Overall success summarized in the graphs at the top.

You can click Expand to see your results, which may be any of three different categories:

• Failed
  This indicates a spam filter that failed to deliver, and you can learn more about these through our Help Center article “Why did my email fail in certain spam filters?”, “How email spam tests work and what you can do to pass them”, and specific to SpamAssassin we can refer you to this resource.
• Pending
  This indicates a filter that may need just a bit more time to process. Please check back on your results in 10 minutes. If the filter does not populate, reach out to support here and we can assist.
• Passed
  The email was succesfully delivered through this filter

When you are finished with the spam check, click Next to go to the summary for your entire Campaign Precheck project.

The post Campaign Precheck Spam Check appeared first on Email on Acid.

1. Click on Campaign Precheck.

2. Click Create a new workflow.

3. Name the workflow, click the toggles to turn the options on and off, then click Create.

Once created, you can see the workflow is available in the Workflow section if you start a manual test.  If you are sending tests from your ESP, you can locate the email address to use on the Projects page.

The post Campaign Precheck: Introduction to Creating a Workflow appeared first on Email on Acid.

We currently offer Spell Check in North American English, but you may click on Other Language to leave feedback for us on what other languages we should consider supporting in the future. To begin the process, click on English (USA).

The Spell Check process is summarized on the left side of the screen, and your email will render on the right. Each potential spelling correction is highlighted in red, and below will be suggested words. Click on the suggested words to correct the error, and then click Change. If the word is correct, you can click Ignore .

If Spell Check  identifies a word that may be spelled correctly, but is a potential profanity , we will notify you with a yellow warning symbol. You can type the correct word in the Body Element box and click Change. If the word was intentional, you can click Ignore.

When you see “Congrats! Your Spell Check is complete!”, you can click Next to continue with the Campaign Precheck flow, which if following our default flow will be Domain Blacklist.

The post Campaign Precheck Spell Check appeared first on Email on Acid.

At the top of the page, you will see your campaign name. You can click anywhere on the project name to edit. To see the changes to the HTML, click on See Code Changes.

Under code changes we will display the original code and the updated code side by side for you to easily go through and review any updates. When you are finished reviewing the changes, click Back to Summary.

You can click Download Assets to access a zip file of the original and updated HTML.

Next to Download Assets, you will see an Action option. Here you can click Download Summary to view a PDF summary of the Campaign Precheck details. You can click See Code Changes to view the same code change page as previously shown.

You are now finished with your Campaign Precheck!

The post Campaign Precheck Summary Page appeared first on Email on Acid.