1. Click Projects.

2. At the bottom of the Projects page next to Email projects from ESP.

3. Choose your project type

4. Copy the provided email to send to.

For Email testing you will need to use the Email & Spam Testing tool to locate the email if it is not the default email setting:

1. Start a new test through the Email & Spam Testing on the menu.

2. Choose your test type, and click Next.

3. Click on Send from ESP.

You will then be able to view your list of custom client profiles, and select the one you’d like to send your test to. It will now display the Auto-process Address that is associated with that client profile.

Please reach out to our support team at helpdesk@emailonacid.com with any questions or concerns!

The post How to Send to Email on Acid from an ESP appeared first on Email on Acid.

Reason 1: The User is in Inactive

Sometimes a user is already included in the corporate admin account but has previously been made inactive. The good news, it is easy to reactivate the user!

1. Click on People from your user menu dropdown.

2. On the upper left side below People, click on Active Users to toggle to Inactive Users.

3. All inactive users will display. Click on the inactive user you would like to reactivate.

4. Click Edit User.

5. Click Make User Active.

Reason 2: The User has an Individual Account.

If the user is not located under your inactive users, this means they have an independent account with Email on Acid. This can be easily fixed as well.

Ask the user to email us from that account and request the existing account to be deleted. When we delete that account, all projects and related information will be removed. You can then add the email address to your corporate account! For security purposes, we will not act on another user’s account without their permission.

The post Add User Email Address Already Has an Account appeared first on Email on Acid.

1. Click on People from your user menu dropdown.

2. Click on the user that needs the new invite for setup

3. Click on Copy Invitation Link

You can now provide this link to the user, and they can quickly complete setup to get working! 

The post How to Locate or Resend a User Invite appeared first on Email on Acid.

Creating Folders

1. To start building your folders, click Projects from the navigation pane.

2. Click on the circled plus sign next to Folders, or click on the folder with plus sign

3. Type in the folder name, and click Create Folder. You will notice that once you have built one folder, you can nest sub-folders within. For example, you may have a folder for each months’ work, and add sub-folders for projects within those month folders by clicking the check box next to Nest under another folder.

Once a folder is created you can access it by clicking on the folder name to the right. Once in the folder, click on the three dots at the top or the right to add a subfolder, rename, move or delete the folder.

Moving Projects to Folders

Moving projects to folders is easy. Click on the circle in front of the project or click on the three dots to the right of the project, then click Move. Select the folder and click Move Project.

Professional and Enterprise accounts can assign users to folders.

The post How to Use and Manage Folders appeared first on Email on Acid.

Each project will be listed by Last Edited, and you can see a thumbnail of the project, the name, and project type.

The Projects page automatically shows all projects, but you can use the dropdown to sort by specific project type, making finding your existing projects easy!

The three dots to the right will allow you to rename, move, or delete the project.

A great feature, on the upper right hand side you can start a new project.

If you have a Premium, Professional or Enterprise account, you will be able to manage folders starting on this page, as well as user folder assignment for Professional and Enterprise. Click here to learn more about people management and folders. If you are a Basic user, but this feature sounds useful, you can click Upgrade Today, to learn more!

If you are sending projects from your ESP to Email on Acid, you can locate the email address to use on the bottom left.

The post How to use the Projects Page appeared first on Email on Acid.

To start a Campaign Precheck project

1. Click on Campaign Precheck from the menu or click START TESTING on the dashboard.

2. The next step is to load your email to test. We have three options available:

• Enter URL
  You can enter the URL to your project, and then click Next.
• Load HTML
  Copy and paste your HTML code into the box, click Next, and your Campaign Precheck is ready to begin.
• Send from ESP
  We have created a custom email address that will allow you to quickly send your project to your Email on Acid inbox from your ESP. Just copy this email address into a new email from your ESP, paste your code into the email, and click send. You can then locate the project to begin work by navigating to the Projects page on the upper left of the screen. For more on the Projects page, view our How Do I Use the Email on Acid Inbox? help article.

3. Enter your project name in the Project Name Field.

4. For Premium, Professional, and Enterprise users, you can use folders to organize projects. From the Save to Folder drop-down, simply choose the folder you would like to save to. For more information on upgrading your account to obtain Project Folder Organization, view our How do I change the term of my subscription? help article. For steps on how to setup Folders, view our Getting Started with Team Management help article.

5. The next step is choosing a workflow. The default is Our Recommended Workflow, which will take you through all the checks we offer to perfect your email. We also make customizing the flow very easy. To learn more about creating customized workflows, view our Campaign Precheck Email Previews help article.

6. You’ll find transitional pages that guide you through the Campaign Precheck process. Don’t need them? At the start of any project, you can toggle this feature to turn off transitional pages.

Once you click the Next button, you will move to the Inbox Display portion of Campaign Precheck.

The post Starting a Campaign Precheck Project appeared first on Email on Acid.

What’s a Tracking Code?

In order to generate your stats, you need to include our tracking code in your email. When your email is viewed by your subscribers, this tracking code will load an image from our servers. This enables us to discern what email client the recipient was using, and how they interacted with your email (printing, forwarding, deleting, and so on).

Getting Started

To get started with your first campaign, click Analytics from the left sidebar, which displays a graph icon.

To view existing campaigns, you can filter your Projects page to show only Analytics Campaigns.

Creating a Campaign

1. Details

First, you’ll need to fill in the basic details of your campaign:

Campaign Name: Name your campaign with something unique so that you can reference it easily later.

Tags: Tag your campaign for easy filtering in your Inbox at any time.

Total Subscribers: This number will determine how your percentages are displayed in your Campaign Summary, as it is considered the number to reach “100% Opens”. If you do not know your Total Subscribers immediately, this can be changed at any time during the Test or Active modes of your campaign so that you can maintain accuracy.

2. Engagement Tracking

Your Timezone: Set your timezone to accurately gauge when your email was read and when it was sent out. You can also update your settings for timezones by clicking on your name in the top right, followed by “Email Test Settings” and the “Analytics Account Settings” tab.

Engagement Time Thresholds:

The three threshold settings of “Read“, “Skim“, and “Delete” will help determine how long readers were engaged with your campaign.

Read: This threshold is the maximum amount of time that we will track engagement. Any amount of time over the skim threshold will be considered “read,” but you can continue to track engagement after the skim threshold is reached. The read threshold can be set from a maximum of 30 seconds or to a minimum of one second more than the skim threshold.

Skim:  This threshold should represent subscribers who glanced at the email but didn’t keep it open long enough to read the whole thing. The default setting for the skim threshold is 8 seconds, but can be adjusted to your needs easily.

Delete: This threshold should represent readers who opened the email just long enough to delete it. Sometimes subscribers will see an unwanted email and delete it without opening it, but many other users open all emails in sequence and delete or read them as they go. Mobile users also often find it easier to open a message and then delete it. Because of this we include a low threshold, below which emails are considered not to have been read at all. The default setting for the delete threshold is 2 seconds.

3. Subscriber Tracking (Optional)

For the most detailed reporting on your email campaigns, we recommend that you use Merge Tags; these are designated by your email sending service and are unique to their service. Our Merge Tag drop-down list offers a wide variety of sending services to choose from; if you do not see your sending service on the list but think it should be, please contact helpdesk@emailonacid.com so that our friendly Support Team can provide assistance.

If you do not see your sending service listed but are familiar with your email address Merge Tag, select “Custom” and paste in the correct tag in the field provided. Some examples of email address merge tags are: [[email]], $EMAIL_ADDRESS_$, %EMAIL%.

Without a Merge Tag your reporting may not display opens as accurately as possible due to an inability to identify individual subscribers easily. To find out more about Merge Tags and ways to incorporate them, head over to our blog post to find out more.

4. Click Tracking (Optional)

We can track which of your links are clicked and how many times if you select this option. To do so, we will include a query string with each link. Our system automatically modifies your links to enable click tracking, all you have to do is paste your HTML into the start form. If you are using Google Analytics, make sure to select the second option displayed after your HTML input, titled “Would you like to add Google Analytics?”

If you modify the HTML of your email after this step, you’ll need to go back into your campaign, go to settings, and complete this step (Click Tracking) again.

5. Benchmarking Diagnostics (Optional)

Checking in this box will open up a short list of questions. These questions won’t affect your email; they just make it easier to review the differences between email campaigns at a glance.

For example, you might compare your last 6 monthly newsletters and find that June was your best month by far. Checking your benchmarking diagnostics, you see that June was the only monthly newsletter that included an incentive offer. When you look at click tracking for the June newsletter, you also notice that the incentive link had excellent click through rates. You can conclude that the incentive offer had a powerful effect on your campaign, with stats to back it up.

We strongly recommend that you record this information for each campaign, as you may find it surprisingly hard to remember the details of the newsletter you sent out 6 months ago. Being able to easily reference when you started including a link to the web version of your email or optimizing for mobile devices helps make sense of the data that analytics can deliver.

6. Click “Create Tracking Code”

This should take you to a page with a tracking code. Because your campaign hasn’t been activated yet, you can test this code by adding it to your email (we recommend that you place it just above the closing body tag) and sending a few test messages. You’ll see data begin to appear in your campaign. When you’re ready to send out the real email blast, make sure to activate your campaign first.

Activating Your Campaign

Once you click the green “Activate Campaign” button at the top right of the content area. This will take you to the Activation page, where you can choose your “Scheduled completion date”.

Campaigns must be 30 days or more in length, and cannot exceed 2 years in length. If your campaign is expected to exceed 2 years, you can update your Run Dates while the campaign is active.

After selecting your Completion Date, click the green “Activate” button to activate your campaign.

Collecting your Statistics

Once you send your campaign you’ll begin to see your stats appear within Email on Acid. It may take a little while from the time your subscriber opens the email before your graphs and data update inside your report.

If only a few people have opened your email, the data is likely to be quite skewed. Therefore, allow a little time for your recipients to begin opening your message before you try to interpret your Email Analytics stats. It is also very common to see differences in the data that we collect vs. your ESP. Click here for an article for more information on that.

The post How to get started with Email Analytics appeared first on Email on Acid.

To share the previews from a Campaign Precheck test you can open an existing test from the Projects page, or you can start a new project. To learn how to start a Campaign Precheck project, click here.

Once you’ve selected a project:

1. Click the hamburger menu and navigate to the Email Previews section

2. Click the Share button on the upper left.

3. Click Create Shareable Link

Once created, you can send your unique link to share previews to anyone, even people without an Email on Acid account. You can also manually turn the link off if you want to stop sharing, otherwise the link automatically turns off after 90 days.

Email Testing

You can also share your previews from an Email Testing project. Once you have started an Email Testing project:

1. Click the Share button within the Email Test Summary tab

2. Toggle Sharing Enabled, and then you can copy the link to share.

You can send your unique link to share previews, even to people without an Email on Acid account. You can also turn off the link if you want to stop sharing, otherwise the link automatically turns off after 90 days.

Email Editor

Email Editor projects are not able to be shared. To share the preview results, you can run a Full Test which will import the Editor Project into Campaign Precheck. Once you have started an Email Editor project:

1. Click Full Test

2. Click Start Full Test

3. Run the full test, and follow the steps above to share the Campaign Precheck previews

To learn how to run a Full Test from Email Editor, click here.

The post How to Share Email Preview Test Results appeared first on Email on Acid.

The post Is there a place I can check the status of Email on Acid? appeared first on Email on Acid.

1. Click on Projects in your navigation bar.
2. Click the circle in front of the project, and click Delete.

Please note deleted projects cannot be recovered even by our Customer Support team.

The post How do I delete tests? appeared first on Email on Acid.